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Getting feedback from clients and customers is vital to
understanding how to improve the service levels and products you
provide. Here are some ways you can increase the quantity, quality
and relevance of feedback you receive
Software Design UK is the creator of great web sites and bespoke software.
Web based submission facilities
Surprisingly, many people are happy to provide feedback to a business
only through the internet. It may have something to do with the impersonality
of the internet making people feel comfortable to convey information
they otherwise would keep to themselves.
It is so key to a business to be able to provide facilities "at will"
for customer feedback, that we have designed systems which automate
the entire process. All data submitted by clients is captured automatically
in a database, automated email confirmations are sent if chosen, and
feedback is given to the submitter over the internet. The process is very
simple, and empowers you to solicit feedback from anything from names and
addresses, to surveys, to detailed feedback of the most specific
requirements on which you may want to hear feedback.
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Running commentaries
Some feedback you will want to hear privately, such as feedback
which includes confidential information. Other feedback is as valuable
in a public arena, such as customers tips on use of popular services.
We have developed a facility that enables visitors to your web site to
add comments to a web page. The facility can be configured to display
automatically all comments, or to be restricted only to the comments
you have explicitly approved.
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