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Work the Web
Make the web work for you.
In this section, you can find ways to use the internet to
- improve your profitability and to improve the quality of service you can provide to your customers or clients
- cut administrative and other costs by improving efficiencies
- improve customer/client satisfaction by setting up better services
- allowing customers/clients to give you feedback more easily and using systems to control that customer request and feedback are handled appropriately
- for charities, deliver services and information to beneficiaries of the charity, make it easier for people to donate to you, communicate with staff and a wide variety of professional and unprofessional volunteers and use the internet to help with the many administrative and taxation requirements
- understand issues relating to internet security, including where there are risks and how to distinguish between the levels of protection that are appropriate to your business, and those which are excessive.
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